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by tim
Tue Sep 15, 2020 8:09 pm
Forum: Help: Printers
Topic: DNP QW410 in Europe does not work with WPS Pro
Replies: 1
Views: 61

Re: DNP QW410 in Europe does not work with WPS Pro

Hi Bilo
Ugh sorry to hear that, that's not great!
What is the update needed for? Is the WPS Pro able to print anything to your printer?
by tim
Sat Aug 29, 2020 5:02 pm
Forum: Soloslides
Topic: Night-time Mode Causing Black Screen
Replies: 9
Views: 435

Re: Night-time Mode Causing Black Screen

No you've got the right idea.
Can you please pick a "PM" time for the start (left) time, like 11:59pm, and see if that helps?
by tim
Sat Aug 29, 2020 3:00 pm
Forum: Soloslides
Topic: Soloslides Slideshow keeps pausing
Replies: 12
Views: 1037

Re: Soloslides Slideshow keeps pausing

I had a look at the code today and one thing could be happening: if the time you set between photos can be shorter than the amount of time it takes for your ipad to load the photo from Google, this could happen (shouldn't, but looks like maybe it could). Can you please tell me what time between phot...
by tim
Sat Aug 29, 2020 2:41 pm
Forum: Soloslides
Topic: Night-time Mode Causing Black Screen
Replies: 9
Views: 435

Re: Night-time Mode Causing Black Screen

Hey Yonihart Looking at the code I can see something that would cause what you're describing: what are the start time and end time of nighttime mode that you have set on the iPad? If by chance the start time is "lower" (earlier in the day) than the end time, then the behavior that you describe can o...
by tim
Thu Aug 27, 2020 5:56 pm
Forum: Soloslides
Topic: Cannot restore purchase
Replies: 5
Views: 259

Re: Cannot restore purchase

Ok. What package did you buy and how much did it cost?
Apple emailed you a receipt - you can forward that to me at tim at wifibooth com if that is easier
by tim
Thu Aug 27, 2020 4:55 pm
Forum: Soloslides
Topic: Cannot restore purchase
Replies: 5
Views: 259

Re: Cannot restore purchase

Ok so you were able to purchase but then it stopped working after how long?
by tim
Thu Aug 27, 2020 2:47 pm
Forum: Soloslides
Topic: Cannot restore purchase
Replies: 5
Views: 259

Re: Cannot restore purchase

Hi there, wifibooth has not been supported on versions lower than ios12 for some years, were you able to make a purchase on ios9? That is a surprise to me! Are you able to restore on your iphone or another ipad with same apple ID with ios12/13?
by tim
Tue Aug 25, 2020 8:56 am
Forum: Soloslides
Topic: Night-time Mode Causing Black Screen
Replies: 9
Views: 435

Re: Night-time Mode Causing Black Screen

Refunds are processed by apple, use the email receipt you got from apple and hit the "report a problem" link. That's how to start the process.
by tim
Tue Aug 25, 2020 8:56 am
Forum: Help: Cameras with Built-in WiFi
Topic: Wifibooth compatible cameras
Replies: 109
Views: 63410

Re: Wifibooth compatible cameras

Sorry Annie no it will not...
by tim
Tue Aug 25, 2020 8:55 am
Forum: Help: Printers
Topic: DNP RX1HS + WPS PRO + 200D + Ipad
Replies: 3
Views: 3673

Re: DNP RX1HS + WPS PRO + 200D + Ipad

I'm not sure if you can turn off the wps pro's wifi but it doesn't matter, you can just ignore its wifi network
by tim
Mon Aug 24, 2020 1:55 pm
Forum: Soloslides
Topic: Night-time Mode Causing Black Screen
Replies: 9
Views: 435

Re: Night-time Mode Causing Black Screen

No ETA. iOS 9 is so old it's impossible to run it on a simulator unless you have an older version of MacOS running, which I don't right now. So it's going to take me time to find a device and figure this out.
by tim
Mon Aug 24, 2020 6:05 am
Forum: Suggestions & Ideas
Topic: Monthly PRO package
Replies: 12
Views: 12155

Re: Monthly PRO package

Hi David,
1. When you subscribe, Apple will tell you the renewal date. You can cancel the subscription any time up until 24h before that time, and you will still have PRO until that time.
2. Correct, if your subscription ends and runs out you will still have selfie+
by tim
Sun Aug 23, 2020 7:48 pm
Forum: Soloslides
Topic: Night-time Mode Causing Black Screen
Replies: 9
Views: 435

Re: Night-time Mode Causing Black Screen

Woah definitely sounds like a bad bug on iOS 9. Ill find an ios9 device and see if i can make it happen. Sorry bout this
by tim
Fri Aug 21, 2020 3:41 pm
Forum: Soloslides
Topic: Soloslides Slideshow keeps pausing
Replies: 12
Views: 1037

Re: Soloslides Slideshow keeps pausing

OK. Apologies that this is happening to you... i'll try to get this reproduced next week. We're in crunch mode on another project so you'll have to wait a bit...sorry again... In the meantime please answer all of these questions (no one suspects the soloslides inquisition!) so I can figure out how t...
by tim
Fri Aug 21, 2020 7:55 am
Forum: Soloslides
Topic: Soloslides Slideshow keeps pausing
Replies: 12
Views: 1037

Re: Soloslides Slideshow keeps pausing

When you say "restart from scratch" do you mean the app is not running anymore, or the app is running but just paused and you can hit play?
by tim
Wed Aug 19, 2020 9:56 pm
Forum: Soloslides
Topic: Soloslides Slideshow keeps pausing
Replies: 12
Views: 1037

Re: Soloslides Slideshow keeps pausing

OK good to know, thanks. One thing that could be causing this issue is that the wifi drops out, and then comes back some time later. It shouldn't cause it to pause (it doesn't, at my house), but maybe somehow it could... you could test this by intentionally unplugging your router/wifi for a few minu...
by tim
Wed Aug 19, 2020 9:02 am
Forum: Soloslides
Topic: Soloslides Slideshow keeps pausing
Replies: 12
Views: 1037

Re: Soloslides Slideshow keeps pausing

It should not pause by itself. Are you staying in the app the whole time or switching to other apps?
by tim
Sun Aug 16, 2020 10:26 am
Forum: Suggestions & Ideas
Topic: Anordnung der Bilder auf dem Layout
Replies: 4
Views: 460

Re: Anordnung der Bilder auf dem Layout

Sorry this is not possible. What about asking guests to print twice?
by tim
Sat Aug 15, 2020 9:03 am
Forum: SoloLink (formerly BluePrint)
Topic: Wifibooth Searching for Sololink - never connects
Replies: 1
Views: 434

Re: Wifibooth Searching for Sololink - never connects

Please make sure all devices have ios 12 or newer and bluetooth is turned on all devices. If you still have trouble please turn off all devices then power them back on again
by tim
Tue Aug 11, 2020 4:46 pm
Forum: Help: Other issues
Topic: Sending more than just one print
Replies: 1
Views: 458

Re: Sending more than just one print

Currently, if you set the email to use the dropbox link, then the email contains an album link so that they can get ALL of the photos.
by tim
Tue Aug 11, 2020 4:45 pm
Forum: Help: Other issues
Topic: DropBox
Replies: 3
Views: 273

Re: DropBox

I highly suggest you try this before your next event: just create a dummy event, turn on dropbox uploads for all photos, take a set of 3 photos, and make sure they all upload ok.
by tim
Tue Aug 11, 2020 4:26 pm
Forum: Help: Other issues
Topic: DropBox
Replies: 3
Views: 273

Re: DropBox

Sorry you're having trouble with this. First let's try this: 1. on the iPad, open safari (not wifibooth), navigate to dropbox.com, and if you are already signed in there, sign out. If you're not signed in then skip this step 2. open Wifibooth, go to dropbox, and sign out 3. sign back in to dropbox i...
by tim
Tue Aug 11, 2020 10:15 am
Forum: Soloslides
Topic: App Suggestions
Replies: 36
Views: 21310

Re: App Suggestions

Liveframe does not use the Google Photos API. They use the Google Drive API, which is different, and forces you to go turn on access to this first. We are using the Photos API because that's what Google intended it to be for. You're right that it is frustrating that they haven't added support for mu...
by tim
Mon Aug 10, 2020 8:59 pm
Forum: Soloslides
Topic: Apple Live Photos in Slideshow?
Replies: 1
Views: 181

Re: Apple Live Photos in Slideshow?

Hi sorry at the moment this isn’t possible but videos from the camera roll do play
by tim
Sat Aug 08, 2020 8:09 pm
Forum: Help: Other issues
Topic: Last Version compatible to Ios 9.3.6 (iPad Generation 2)
Replies: 5
Views: 381

Re: Last Version compatible to Ios 9.3.6 (iPad Generation 2)

I'm sorry but we stopped supporting iOS 9 in 2017 and we posted advance notice of this at least 6 months in advance. We don't have the resources to make custom builds for people with really old ipads. It would take significant time to get the entire toolchain from 3+ years ago installed, running, an...

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