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Solo can't find my google albums

Posted: Fri Oct 18, 2019 7:07 pm
by Mensing
New to this ... the app can't find my google albums and only plays some pictures over and over again ... is their a users manual someplace?

Re: Solo can't find my google albums

Posted: Fri Oct 18, 2019 8:17 pm
by tim
Hi Mensing that shouldn’t happen. Can you please try signing out of google in the app then sign back in?

Re: Solo can't find my google albums

Posted: Fri Oct 18, 2019 10:05 pm
by Mensing
Hi ... the same ... when hi touch albums, message comes up, no albums found....

Re: Solo can't find my google albums

Posted: Fri Oct 18, 2019 10:22 pm
by tim
Ok. When you open safari on that ipad and login to google photos there, how many albums do you see?

Re: Solo can't find my google albums

Posted: Fri Oct 18, 2019 11:04 pm
by Mensing
I have a google photo app icon that I tap, don't go into safari ... 34 albums

Re: Solo can't find my google albums

Posted: Sat Oct 19, 2019 9:08 am
by tim
Please go thru safari and check how many albums you see. You log on at photos.google.com

Also in google photos app please check which account you are logged in with. Are the albums shared from someone else?

Re: Solo can't find my google albums

Posted: Sat Oct 19, 2019 3:43 pm
by Mensing
Hey.... thanks, got it going ... had wrong email account ! 😞😞

Re: Solo can't find my google albums

Posted: Sat Oct 19, 2019 3:59 pm
by tim
Hehe great that you got it working !! That’s all that matters