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Crashing

Posted: Thu Oct 31, 2019 9:08 am
by Vbonz
With the last App update, Soloslides crashes more frequently....at least once per day. Using an older iPad 2.

Re: Crashing

Posted: Thu Oct 31, 2019 11:05 am
by tim
Hi vbonz
Sorry to hear that, I will look into it.
Can you please tell me what version of iOS your iPad is running? You can find that here: Settings App -> General -> About (at least, I think that's where it will be for an iPad of that age)

Re: Crashing

Posted: Thu Oct 31, 2019 1:36 pm
by Vbonz
9.3.5

Re: Crashing

Posted: Thu Oct 31, 2019 2:20 pm
by tim
Hi vbonz,
Hmm, i'm not seeing those crash reports (I see one from Sept. 5 from an iPad 3, one from more recent when an album was picked... but not what you're describing -- nothing close to once a day!)

Can you please make sure that iPad has internet access when SoloSlides is started (it will take a few minutes of soloslides running to upload) ? That will make sure the crash logs are uploaded to us.

Re: Crashing

Posted: Thu Oct 31, 2019 2:58 pm
by Vbonz
If I have to restart the app, do you consider that a crash?

Re: Crashing

Posted: Thu Oct 31, 2019 3:04 pm
by Vbonz
Actually, I just had to restart it again for the 3rd time today. The app runs fine, but after a but it shuts down and I have to restart it. My iPad is always on WIFI, since I only use it as a digital frame.

Re: Crashing

Posted: Thu Oct 31, 2019 3:09 pm
by tim
OK thanks for this information, i'll see if I can find the issue

Re: Crashing

Posted: Mon Nov 25, 2019 1:23 am
by efiwjoiefwjo
For what it's worth, I'm on iOS 10.3.4 on my ipad. I've been testing Soloslides over the weekend, 48 hours and no hangs or crashes like you mention. So wonder if the crash is specific to iOS 9...

Re: Crashing

Posted: Mon Nov 25, 2019 9:10 am
by tim
Unfortunately it's not a crash, as it doesn't get reported...