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Could not load photos while connnection is ok

Posted: Sun Feb 16, 2020 3:18 am
by tezzlicious
SoloSlides regularly throws the following errors while the WIFI/Internet connection is just fine:

"Uh oh, could not load photos"
"Check your internet connection. Check your filter settings. And try again."

Try again doesn't help.

When this is happening it also can't find any albums on Google Photos.

Deleting the app and signing in again doesn't fix it.

After a few hours/minutes it seems to reconnect itself without user intervention.

I'm noticing that this is happening almost on the same times (around 06:00 AM - 10 AM Central Europe Time) and this week almost every day.

I'm also using SoloSlides on multiple iOS devices and they are all experiencing the same issue.

Hope you guys can shine a light on this. It's almost the perfect photo slide/stand app ;)

Re: Could not load photos while connnection is ok

Posted: Sun Feb 16, 2020 9:55 am
by tim
Strange, sounds like an outage of the google photos API. Is this still happening daily?
Does it still happen if you turn off night-time mode?

Re: Could not load photos while connnection is ok

Posted: Sun Feb 16, 2020 12:54 pm
by tezzlicious
Hi Tim,

It happened this morning on all devices. During the morning it started working again. I have 2 iPhones which I use dedicated as a picture frame, so that's why I notice it immediately.

Nigh-Time is turned off, I don't use it.

Re: Could not load photos while connnection is ok

Posted: Sun Feb 16, 2020 1:21 pm
by tim
Thanks for reporting. I dug into this, and learned that the app is hitting its quota with the Google Photos API: the app is running out of requests and Google stops responding. I attempted to request a higher quota, but apparently this is not possible - I wrote to Google and i'm awaiting a response. I'll see what else I can do.
In the meantime, I apologize for the inconvenience...

Re: Could not load photos while connnection is ok

Posted: Sun Feb 16, 2020 2:32 pm
by tezzlicious
Glad you found it.

Is this per device? Per gmail account? Or is it on your side a total amount of requests for all customers?

Re: Could not load photos while connnection is ok

Posted: Sun Feb 16, 2020 2:42 pm
by tim
Total for all customers. We are a Google Photos Partner, ie. fully verified and approved (not using the low API limits for testing). Hopefully Google can raise the limit, which IMO isn't very high

Re: Could not load photos while connnection is ok

Posted: Tue Feb 18, 2020 3:17 pm
by tim
Update: Google raised the limit. We also put out an update that should reduce the usage.
So, all issues should be now fixed please let me know

Re: Could not load photos while connnection is ok

Posted: Thu Feb 20, 2020 4:31 am
by tezzlicious
Yes, this seems to fix it!! No errors 2 mornings in a row. Great support.

Thanks for the nice app! Please consider keeping support for iOS 10, even if you are forced to drop specific frameworks/API's. :D I have 2 dedicated devices using Soloslides. ;)

Re: Could not load photos while connnection is ok

Posted: Thu Feb 20, 2020 9:50 am
by tim
You're welcome!
Yeah, I don't plan to drop support for iOS 9 unless i'm forced to, because many iPad 2s are floating around there and they max out at iOS 9.