Email address for refunding charges
Posted: Mon Nov 07, 2016 4:29 pm
by lauranorthmemorial
Hi there - need to talk to someone about removing a $40 charge on our account since we upgraded to the $100 app option. Is there an email address that I can get a hold of someone at the company to help with this?
Re: Email address for refunding charges
Posted: Mon Nov 07, 2016 5:02 pm
by tim
Hi there,
All billing is done through apple. To request a refund from Apple for the $40, you can either use the emailed receipt that you received from apple (there's a link there), or you can do it in iTunes. When you request the refund for the $40, put the reason that you purchased the wrong package.
thanks
-tim
Re: Email address for refunding charges
Posted: Tue Nov 08, 2016 1:28 pm
by lauranorthmemorial
Thanks Tim!