Watermark still showing

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MrX8503
Posts: 6
Joined: Mon Dec 14, 2015 12:48 am

Watermark still showing

Postby MrX8503 » Sat May 28, 2016 4:57 pm

I purchased the rental for $10 and watermarks are still showing. What gives?

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tim
Site Admin
Posts: 3068
Joined: Fri Apr 03, 2015 5:14 pm

Re: Watermark still showing

Postby tim » Sat May 28, 2016 4:57 pm

When did you purchase it?
Did you use a facebook login to save it?
Will get you sorted asap, let me know

MrX8503
Posts: 6
Joined: Mon Dec 14, 2015 12:48 am

Re: Watermark still showing

Postby MrX8503 » Sat May 28, 2016 5:04 pm

I purchased it today.

I didn't save my purchase to my Facebook. Is there a way to save it still? I hit restore purchase and logged into Facebook but that failed.I removed Instagram and re added it. Watermarks are now removed.

Also Wifi Booth shows up twice in settings. Not that it matters, but maybe it'll help you debug.

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tim
Site Admin
Posts: 3068
Joined: Fri Apr 03, 2015 5:14 pm

Re: Watermark still showing

Postby tim » Sat May 28, 2016 5:08 pm

Something very strange is happening if wifibooth is showing up twice in settings. Never seen that before.
I'm not sure why removing instagram would make any difference. Also re Instgram please see the announcement (scroll to top of topics): facebook is turning OFF instagram for all other apps like mine, potentially as early as this coming week.
I'm happy to back up your subscription to facebook for you. Just tell me your facebook name as it appears to the public, like "John Smith".
After i've backed it up for you, if you're still experiencing weirdness you can delete the app, install it again, and restore your purchase.

MrX8503
Posts: 6
Joined: Mon Dec 14, 2015 12:48 am

Re: Watermark still showing

Postby MrX8503 » Sat May 28, 2016 5:17 pm

I connected to Instagram prior to purchase, bought the app, watermark still shows. I restored purchase via Facebook and it fails. I removed my Instagram album and re added it. Watermarks are now gone.

Thank you for your quick support.


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