Solodigitalis Community Support

Hi there,

When trying to connect my DNP DS-RX1HS to the Sololink app I'm getting an error message when selecting the 6x8 option, all the other formats work fine. Anybody have a solution to this?

Can you check on the WPS that the 6x8 paper queue is loaded and valid?

It is loaded and valid, I can print 6x8 using my laptop no problem.

OK. Can you tell me the error message in SoloLink / show me a screenshot?

Thanks for your reply, the error is:

SoloLink Error
Could not load printers.

OK, that's a generic failure of the subsystem that handles DNP WPS printers
1) Does it work if you pick other paper queues, ie. can you print at all from SoloLink? I'm assuming the answer is no?
2) Are you manually entering in the IP address after you hit "DNP WPS", and if so, what are you entering exactly?
3) What's the firmware revision on your DNP WPS unit?

thanks

1) Yes I can print with the other options, it seems that only 6x8 fails to connect
2) I'm connected to the Wifi network of the DNP WPS, I'm not manually entering the IP address
3) Firmware is: Ver 2.1 20170130 0c 9 0

OK. Are you trying to do a cut, ie cutting the 6x8 into 2 or 3 strips? I think there is a 3-strip or 4-strip configuration available for 6x8, but wifibooth can only support 2-strip.

Nope, I'm just trying to print regular 6x8 prints.

Nothing is coming to mind. Would you be willing to try the beta build with logging enabled? Maybe the logs will expose something...