Please help, nothing change after purchasing PRO

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HappySisi
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Joined: Wed Apr 25, 2018 11:43 pm

Please help, nothing change after purchasing PRO

Postby HappySisi » Thu Apr 26, 2018 12:31 am

Hi, after tried using the trial mode for a while, Wifibooth is exactly what I’ve been looking for. So I purchased a Pro package 2 days ago and until now, the app is still in the trial mode (watermark still there, warning window with ‘see price’ still there, other feathers are all still in trial mode)


I checked with apple store and everything about the purchase are all right. I already got an invoice email from apple. I even try to buy the package again in the app but it said ‘you are currently subscribe’. I’m a beginner so please let me know what to do. Thank you.

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Thu Apr 26, 2018 9:49 am

Oh no! That's very strange.
Can you please try this:
1. delete the app (delete Wifibooth from the device). Don't worry your purchase will not be lost
2. turn OFF the ipad. Full power off (not just sleep): hold the power button down, swipe to off.
3. turn the iPad back on, wait for it to boot, go to app store, install wifibooth again
4. go to the purchase screen, hit "restore purchase" at the bottom.
Did this work for you?
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

HappySisi
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Joined: Wed Apr 25, 2018 11:43 pm

Re: Please help, nothing change after purchasing PRO

Postby HappySisi » Thu Apr 26, 2018 1:15 pm

Thanks for replying, Tim

I’ve already followed your 4steps here but it still doesn’t work. After i hit “restore purchase”, the window shown up said Your previous purchase was successfully restored. But then again back to the trial mode.

Is there any suggestion to fix this? I really need to use the app in my sister’s wedding day. Please help. Thank you

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Thu Apr 26, 2018 1:39 pm

I will send you an email shortly.
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

nath
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Re: Please help, nothing change after purchasing PRO

Postby nath » Thu Jun 21, 2018 12:28 am

I have problem the same.

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Thu Jun 21, 2018 7:58 am

Hi nath
Please delete the app, install it again from app store, and restore your purchase (on the purchase screen, you can get to it from the popup -> see price)
Let me know that this fixes it for you
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

nath
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Joined: Thu Jun 21, 2018 12:26 am

Re: Please help, nothing change after purchasing PRO

Postby nath » Fri Jun 22, 2018 9:23 pm

Its not gone to work :cry:
but I press cancle subscribe Can I resubscribe ?

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Fri Jun 22, 2018 9:30 pm

I dont understand your question sorry.
Are you saying that you cancelled your subscription, resubscribed, and it doesn’t work?
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

nath
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Re: Please help, nothing change after purchasing PRO

Postby nath » Fri Jun 22, 2018 9:59 pm

I cancle subscribe and I dont know It link with this problem that I cannot use PRO version?

nath
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Re: Please help, nothing change after purchasing PRO

Postby nath » Sat Jun 23, 2018 2:43 am

I try to delete > new install > restore purchase
Its still trial version

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Sat Jun 23, 2018 9:30 am

If you check your active subscriptions with Apple, does the subscription with Wifibooth appear?
Here is the link, what do you see there? https://buy.itunes.apple.com/WebObjects ... scriptions
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

nath
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Re: Please help, nothing change after purchasing PRO

Postby nath » Sun Jun 24, 2018 1:25 pm

I see wifibooth PRO 1 years expire 20 june 2019

nath
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Re: Please help, nothing change after purchasing PRO

Postby nath » Thu Jul 05, 2018 10:56 pm

Tim I still cannot use a Pro version.

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Fri Jul 06, 2018 7:33 am

Hi Nath please send me a PM with your email address and i'll fix it for you.
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

nath
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Re: Please help, nothing change after purchasing PRO

Postby nath » Tue Jul 10, 2018 10:24 am

Im aleady send Pm
Thanks

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Tue Jul 10, 2018 10:33 am

Hi Nath,
I sent you an email on July 6, to the email address you registered with this forum. Did you receive it?
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

Marco
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Re: Please help, nothing change after purchasing PRO

Postby Marco » Wed Jul 11, 2018 3:43 am

Hi Tim,
I'm having a similat issue with the in app purchase. i've purchased the small events package in app. In my itunes account it says sale is pending. Not sure how long it takes. I've tried repurchasing the same app but it notifies me i have already purchased it. I've tried restoring it but i'm notified that there is nothing to restore.

I have not received notification of completed transaction from itunes ( no itunes receipt has come through my email.) i've tried the suggested steps prior to attempting repurchasing the package. Any assistance is appreciated.

I will send a pm as well. Thanks

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Wed Jul 11, 2018 10:16 am

Hi Marco, if you're seeing "pending", then that can be for a variety of reasons but there's nothign you can do until Apple clears the sale.
Please see this article, it has some reasons why this can happen: https://support.apple.com/en-gb/HT201292
If this doesn't clear up in a day or two then please contact Apple Support using their website. They are very good at solving these problems, because they want your money! :D
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

nath
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Joined: Thu Jun 21, 2018 12:26 am

Re: Please help, nothing change after purchasing PRO

Postby nath » Wed Jul 11, 2018 11:31 am

I just send e mail back to you
Thanks

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Wed Jul 11, 2018 6:18 pm

Replied - please restore your purchase again, should work now
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

JodiR
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Joined: Thu Apr 18, 2019 2:44 pm

Re: Please help, nothing change after purchasing PRO

Postby JodiR » Fri Apr 19, 2019 11:02 am

I purchased a new iPad and cannot restore my Wifibooth pro that I purchased in May 2018. I did all of the steps by signing out of my apple account that was used to purchase the app, shut the ipad down, signed back in and tried to restore but it says it cannot be restored. I even tried deleting the app and reinstalling it.

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Fri Apr 19, 2019 11:09 am

Hi JodiR
Please can you check no restrictions are enabled under settings app -> screen time -> content restrictions
What iOS version?
What wifibooth version do you see if you go settings app -> wifibooth -> bottom?
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

JodiR
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Joined: Thu Apr 18, 2019 2:44 pm

Re: Please help, nothing change after purchasing PRO

Postby JodiR » Fri Apr 19, 2019 8:08 pm

I do not see any restrictions and the version I have is 4.8.2 though it says in red a newer version is available but when I go to the App Store it shows 4.8.2 is the latest version.

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tim
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Re: Please help, nothing change after purchasing PRO

Postby tim » Sun Apr 21, 2019 7:51 pm

Hi JodiR, please ignore that the app tells you there's a newer version available. That's an issue i'm fixing this coming week (it is not related to your issue).
Another user also had issues restoring his PRO subscription, and wrote up his learnings here: viewtopic.php?f=7&t=1453&p=5275&hilit=s ... tion#p5275
Please take a look and see if that helps. Otherwise you are going to need to contact Apple Support...
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.

JodiR
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Joined: Thu Apr 18, 2019 2:44 pm

Re: Please help, nothing change after purchasing PRO

Postby JodiR » Fri Apr 26, 2019 1:42 pm

OK that long explanation helped I guess. I deleted the app and re-downloaded it and it restored my purchase I guess but I’m only in the selfie version. When I checked my Pro purchase it was a subscription that appears to be for only one month maybe as the charge was $6.99. Now that I know I don’t have the Pro plan I would prefer to have the purchase under a new Apple ID so my guests can save photos to a camera roll and send them to their phones without having access to my personal camera roll and text messages. As far as I can tell that is the only way for my guests to have the photos is by saving to a camera roll and then texting them to their own mobile device correct? If this is the only method, please let me know if I need to start the process of purchasing the app and starting over with a new Apple ID?


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