Some Problems during events
Some Problems during events
Hi Tim,
i have some problems again.
Is there a way to read an error log?
My Hardware:
Canon selphy 1300 , router, Canon eos 4000d, Ipad mini 1
Everything is connected to the router.
My problem is, that the app brings up an error on the screen "please talk to the photographer" and it stops printing.
I have no idea whats the problem and why its showing me this. Also it never prints out the picture after this error.
The Collage and the picture is saved in the album.
Tomorrow i can try to reproduce this error, but it would be nice to see after the event what happened.
regards Felix
i have some problems again.
Is there a way to read an error log?
My Hardware:
Canon selphy 1300 , router, Canon eos 4000d, Ipad mini 1
Everything is connected to the router.
My problem is, that the app brings up an error on the screen "please talk to the photographer" and it stops printing.
I have no idea whats the problem and why its showing me this. Also it never prints out the picture after this error.
The Collage and the picture is saved in the album.
Tomorrow i can try to reproduce this error, but it would be nice to see after the event what happened.
regards Felix
Re: Some Problems during events
What version of Wifibooth is this? You can see the version in Settings App --> Wifibooth -> at the bottom.
After you see that error in Wifibooth, if you go to the Apple Photos app and try to print a photo, what happens?
After you see that error in Wifibooth, if you go to the Apple Photos app and try to print a photo, what happens?
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
hi Tim,
i will check the version tomorrow. it is not the newest version and also not the newest one on IOS. I rented my box a few times and everything worked just fine (printed 180 photos each event without problems). Since last event there are problems. Today the same. the box is still at an event and they keep calling me because it seems like nothing is working.
It prints 1 Photo and 2 not.
Need to find an solutions soon, caus i am loosing money now for not charging them because of all this problems.
i will check the version tomorrow. it is not the newest version and also not the newest one on IOS. I rented my box a few times and everything worked just fine (printed 180 photos each event without problems). Since last event there are problems. Today the same. the box is still at an event and they keep calling me because it seems like nothing is working.
It prints 1 Photo and 2 not.
Need to find an solutions soon, caus i am loosing money now for not charging them because of all this problems.
Re: Some Problems during events
Ok. If you are doing this commercially you need to be on iOS 12 with the newest update of Wifibooth. It does not make sense to use an old version, because the new versions are where the bugfixes are. I spend a lot of time and effort fixing issues.
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
it worked 6 or 7 times perfect and they printed a lot of photos. So it cant be the update I habe no idea what changed. But eaven if it dont do it comercially it need to work.
So is this a common bug that it works just a several times?
If i buy the pad mini 3 i will not have this problems any more?
ist there an error log or something that we can see what happened?
*Update*
I have it now and try to reproduce this Problems. Lets see whats going on. Also i try to get a ipad mini 3 or 4.
So is this a common bug that it works just a several times?
If i buy the pad mini 3 i will not have this problems any more?
ist there an error log or something that we can see what happened?
*Update*
I have it now and try to reproduce this Problems. Lets see whats going on. Also i try to get a ipad mini 3 or 4.
Re: Some Problems during events
Hi Tim,
i think i know where the Problem is. I also have the same Problem with an Ipad mini 4.
The App looses the connection to the printer.
I have checked two different Options.
First option is to use the printer as an Access Point and secound one to use a Router to creat a wifi Network.
At both i have the same Problem.
What i see now is that if i start the app, the cama and printer are connecting fine. After a few secound the printer is red und comes back in a few secounds. Then the same again. Sometimes i can print 2 Pictures and then it brings up this error because of the printer connection.
I have no Idea why this happens, i just hope, that you can help me.
i think i know where the Problem is. I also have the same Problem with an Ipad mini 4.
The App looses the connection to the printer.
I have checked two different Options.
First option is to use the printer as an Access Point and secound one to use a Router to creat a wifi Network.
At both i have the same Problem.
What i see now is that if i start the app, the cama and printer are connecting fine. After a few secound the printer is red und comes back in a few secounds. Then the same again. Sometimes i can print 2 Pictures and then it brings up this error because of the printer connection.
I have no Idea why this happens, i just hope, that you can help me.
Re: Some Problems during events
Can you please answer my other question:
After you see that error in Wifibooth, if you go to the Apple Photos app and try to print a photo, what happens?
After you see that error in Wifibooth, if you go to the Apple Photos app and try to print a photo, what happens?
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
ok, have checked it. I can print photos out of the apple Fotos without any Problem after this error shows up in the wifibooth app.Can you please answer my other question:
After you see that error in Wifibooth, if you go to the Apple Photos app and try to print a photo, what happens?
Re: Some Problems during events
Ok interesting. I will get you a testflight build with logging soon. You have iOs 12 right?
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
It seems like there is a Problem between the printer and the app.Ok interesting. I will get you a testflight build with logging soon. You have iOs 12 right?
Thats strange, because untill to the last two events everything worked great.
I have a ipad mini 4 with IOS 12 and also a IPAD mini 1 with IOS 9.3.5.
I installed Testflight and i am ready for it.
Re: Some Problems during events
Ok. It will take some days: Apple has to even review Testflight builds. It will only be possible on iOS 12 or newer.
As to why it suddenly stopped working: did you try powering off the ipad (all the way swipe to power off) recently? If not please do this and see if it helps!!!
As to why it suddenly stopped working: did you try powering off the ipad (all the way swipe to power off) recently? If not please do this and see if it helps!!!
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
ok, i hope it goes fast, cause next weekend i have a other event.Ok. It will take some days: Apple has to even review Testflight builds. It will only be possible on iOS 12 or newer.
As to why it suddenly stopped working: did you try powering off the ipad (all the way swipe to power off) recently? If not please do this and see if it helps!!!
Yes i have done it a few times. also just bought a ipad mini 4 Today to check it if it was just the old IOS with this Problem. But it is still with IOS12.
Re: Some Problems during events
OK. Usually Testflight approvals take only 1-2 days, so we should be ok for your event next weekend if the logging shows the error. If it doesn't it will be trickier...
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
i am sure we will find it.OK. Usually Testflight approvals take only 1-2 days, so we should be ok for your event next weekend if the logging shows the error. If it doesn't it will be trickier...
thanks a lot
Re: Some Problems during events
Frustratingly Apple has now rejected my Testflight build with logging twice, saying that it crashes on open for them. It certainly doesn't for me. I've submitted a third build. Hopefully they'll look at it today (tuesday)
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
Update: testflight build ready. Emailing you now (your forum email address)
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
Thanks,Update: testflight build ready. Emailing you now (your forum email address)
i reproduced the error and going to send you the Logs via Mail in a few Minutes.
reagrds
Re: Some Problems during events
OK. I did not get them yet (4 hours after your last post).
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
UPDATE: I might have found & fixed the error.
Can you please try the newest testflight build (5587 or newer) -- can you still reproduce the problem with this update?
(also, i did not receive any email from you yet)
Can you please try the newest testflight build (5587 or newer) -- can you still reproduce the problem with this update?
(also, i did not receive any email from you yet)
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
Hello Tim, i have reproduced the error eaven with the new Version.UPDATE: I might have found & fixed the error.
Can you please try the newest testflight build (5587 or newer) -- can you still reproduce the problem with this update?
(also, i did not receive any email from you yet)
After two prints the printer is not printing any more.
I can not see the error message, cause the App is loading something.
After the secound print i can see that the app lost the connection to the printer.
now after like 40 secounds it found again the connection.
with the new updated Version i can not see this option to send you the log files.
regards
Re: Some Problems during events
Hi felix
Ok. Can you please send me the logs from the version before, I did not receive them yet.
Ok. Can you please send me the logs from the version before, I did not receive them yet.
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
Ok, dont know whats wrong, it shows me, that the Mail was sent, I sent it again.Hi felix
Ok. Can you please send me the logs from the version before, I did not receive them yet.
Pls let me know if it arrived.
regards
Re: Some Problems during events
Yup got it! Will analyse logs shortly
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.
Re: Some Problems during events
ok, thanks a lot.Yup got it! Will analyse logs shortly
Re: Some Problems during events
Ok new build 5588 available. Please update using testflight app and tell me if improves the problem.
More details after you tell me about 5588
UPDATE: please use build 5589 (or newer) instead of 5588. I'm pretty sure i've figured out what is happening and fixed it. fingers-crossed that you can confirm this ASAP, because if so, i'm going to release this to the app store ASAP
More details after you tell me about 5588
UPDATE: please use build 5589 (or newer) instead of 5588. I'm pretty sure i've figured out what is happening and fixed it. fingers-crossed that you can confirm this ASAP, because if so, i'm going to release this to the app store ASAP
Please write a review for Wifibooth on the Apple App store! Indie developers like me really need people like you to review their apps. Instructions on how to write a review: http://goo.gl/w8NsDI.